Shipping policy
Shipping & Delivery Policy
At Apsaraa, every order is prepared with care to ensure your pajamas arrive beautifully packaged and on time.
Processing Time
• All orders are processed within 1 business day.
• During peak periods or special promotions, processing times may be slightly longer, but we will always keep you informed.
Shipping Methods & Rates
Within UAE
• Standard delivery within 1–2 business days.
• Complimentary shipping on all UAE orders.
International
• Standard Shipping: AED 50 worldwide, estimated delivery 7–15 business days.
• Express Shipping (DHL/FedEx): AED 120–150, estimated delivery 3–5 business days.
• Shipping rates are calculated at checkout based on the option selected.
Delivery Timeframes
• UAE: 1–2 business days.
• International Standard: 7–15 business days.
• International Express: 3–5 business days.
• Delivery times are estimates only and may be subject to courier delays beyond our control.
Order Tracking
• Once your order has been shipped, you will receive a confirmation email with tracking details.
• You may track your shipment at any time using the link provided.
Customs & Duties (International Orders)
• International shipments may be subject to customs duties and taxes imposed by the destination country.
• These charges are the responsibility of the customer and are not included in the order total or shipping fees.
Delivery Concerns
• If your package arrives damaged, missing, or delayed, please contact us at info@apsaraabeauty.com within 48 hours of delivery so we can assist you promptly.